IT support for trucking and logistics companies in El Paso
TechBit Solutions supports El Paso carriers, brokers, and logistics operations, keeping dispatch, electronic logging, tracking, and driver connectivity running around the clock.
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What trucking companies call us about
Dispatch that has stopped responding. Drivers who cannot get into the app. An electronic logging device that will not report and a compliance deadline attached to it. Tracking that shows a truck in the wrong place. A ransomware note on the office computers on a Monday morning.
The common thread is timing. Freight operations run on windows, and technology problems in this industry are expensive not because they are hard to fix but because they happen at the worst possible hour.
What we support
Transportation management systems
The environment your TMS runs on, the connectivity it depends on, and coordination with the vendor when the problem sits inside their platform rather than yours.
Electronic logging and GPS
ELD and GPS integration kept working, including the reporting that FMCSA compliance depends on. An outage here is a regulatory issue as well as an operational one.
Dispatch software
Support for the people using it as well as the system itself, because a dispatcher locked out at shift change is the same outage as a server being down.
Driver and remote connectivity
Access for people who are never in the office, on devices that live in a truck, with the security that implies.
Fleet and back office
The ordinary business systems underneath it all: email, accounting, file storage, and the phone system that customers actually reach you on.
Security in freight
Two patterns cause most of the damage we see. The first is payment fraud through a compromised mailbox, where a convincing email redirects a customer payment or a carrier settlement. The second is ransomware taking out dispatch, which stops the business rather than inconveniencing it.
Both are addressed by monitoring, tested backups, and email security rather than by anything exotic. That work is described under cybersecurity, and the free dark web scan is a reasonable first step for any carrier that has never checked.
What that actually looks like
This isn't hypothetical for carriers: a trucking company's email got taken over quietly, using its own correct password, so nothing looked wrong from the inside. The attacker used the mailbox to tell a real customer that banking details had changed. Weeks of freight payments went to the wrong account before accounting caught it - over $80,000 gone.
The other pattern is a phone call rather than an email: someone tells dispatch they are towing one of your trucks and need payment to release it, giving a real truck number and a real, GPS-confirmed location to sound credible - then running the card for far more than the amount agreed, repeatedly, before the next statement reconciliation catches it.
Why the after-hours line matters here
More than in any other industry we serve. A clinic closes and a plant runs shifts, but freight is continuous, and the difference between a two-hour outage and a twelve-hour outage in dispatch is measured in loads. The emergency line at (915) 253-9757 is answered by a person at any hour.
What we found at a Texas Trucking Association event
At the 2026 Texas Trucking Association Spring Seminar in Waco, Texas, TechBit Solutions — a member of the Texas Trucking Association (TXTA) and an Allied Member of the American Trucking Associations (ATA) — ran free dark web scans for the carriers in the room. Nine out of ten already had exposed credentials, and none of them had been alerted to it before we found it.
TechBit Solutions was also invited to speak at a separate Texas Trucking Association chapter meeting in Odessa, Texas — read the Odessa chapter meeting recap.
What a client in this industry says
Zachary Chilson, president of Trucking For America (TFA), on 700 trucks running out of terminals in El Paso and McAllen, Texas; Laredo, Texas; Kansas City, Missouri; Nashville, Tennessee; and Ashland, Virginia.
Before switching, outages cost TFA hours on hold with the previous provider and overtime catching drivers and dispatch back up once systems returned. We’ve had zero issues, and when something goes down, they’re on it no matter the time or day.
Getting started
Call (915) 629-8888 and describe the operation: how many drivers, which systems, and what has been going wrong. If you are mid-incident, use the emergency line instead.
Trucking is one of the industries TechBit Solutions serves in El Paso, and moving freight across a border taught us most of what we know about resilience.
Questions we get asked
If the dispatch system goes down at shift change, who answers the phone?
A person does, on (915) 253-9757, at any hour. Trucking is the clearest example of why after-hours coverage is not a luxury item: freight does not wait for business hours, and a dispatch outage at 5am costs a full day of loads.
Do you work with our TMS and ELD systems?
We support the environment those systems run on and coordinate with their vendors, which is usually where the real delay happens. Tell us which platforms you use and we will be specific about what we can support directly versus what we escalate on your behalf.
Our drivers lose connectivity on the road. Can that be fixed?
Partly, and the honest answer matters here. Coverage gaps in the desert are not something an IT provider fixes. What can be improved is how your systems behave when connectivity drops and returns: whether data queues and syncs, whether a driver has to redo work, and whether dispatch knows the difference between a silent device and a stopped truck.
Is our data at more risk because we cross the border?
Cross-border operations add compliance and data-handling questions rather than making the technical risk different. What we see cause actual damage is more ordinary: a stolen email password used to redirect a payment, or a ransomware event that stops dispatch. We work both sides of the El Paso and Ciudad Juárez crossing every week, and this is a question we would far rather you asked us early than after an audit.
We use a broker portal that our IT guy says he cannot help with. Is that normal?
It is common and it is not acceptable as an answer. Someone has to own the problem of getting your people into the systems they need, even when the system belongs to a customer. Coordinating that is part of the job.