IT help desk for El Paso businesses
The TechBit Solutions help desk is answered by people in El Paso in minutes, from 5am to 8pm Mountain, in English or Spanish, with a live after-hours line for anything that stops the business overnight.
What this covers
The TechBit Solutions help desk is where your staff go when something at their desk stops working. A laptop that will not connect, a mailbox that is full, a printer nobody can find, a file that has gone missing, a password that expired at the worst possible moment.
It is answered by people in El Paso, in minutes, in English or Spanish.
How to reach us
- Phone: (915) 629-8888. This is the fastest route and the one we recommend.
- After hours: (915) 253-9757 reaches a person, not a voicemail box.
- Email: available to clients, and fine for anything that is not stopping work.
There is no form on this website. When something is broken you should be talking to somebody, not typing into a box and hoping.
What happens when you call
- A person answers and takes the details. No menu tree, no queue position.
- If it can be fixed remotely, we start on it while you are still on the phone.
- If it needs somebody at your desk, we tell you when they will arrive rather than giving you a window that spans the afternoon.
- You are told what caused it, in plain language, once it is fixed.
- If it is likely to happen again, we say so and what it would take to stop it.
Hours and after-hours
Our hours are 5am to 8pm Mountain, Monday to Friday. That is deliberately wider than the standard eight-to-five, because a lot of El Paso works earlier than that, and warehouses and clinics do not stop at five.
Outside those hours the after-hours line at (915) 253-9757 reaches a person. Use it when something is stopping the business, not for a request that can wait until the morning.
What we fix most
- Email that has stopped sending, receiving or syncing
- Passwords, account lockouts and multi-factor prompts that are not arriving
- Machines that have slowed to a crawl or will not start
- Shared drives and files that have disappeared or gone read-only
- Printers and scanners, which remain the most reliably unreliable devices in any office
- Wifi that drops in one corner of the building
- New starters who need a machine, an account and access on their first morning
- Leavers whose access needs removing the same day
Support in Spanish
TechBit Solutions delivers support in Spanish. Not a translation layer, not a callback from someone else. Your staff describe the problem in the language they actually think in, which is faster and produces fewer misunderstandings about what is broken.
Getting started
The help desk is included in managed IT services rather than sold separately, because a help desk with no monitoring behind it just answers the same call repeatedly. If you want the help desk on its own alongside your own IT staff, that is co-managed IT.
See managed IT services or co-managed IT.
Call TechBit Solutions at (915) 629-8888.
Questions we get asked
How long before someone actually picks up?
Minutes, during our hours. That is the whole reason TechBit Solutions is built the way it is. You are not filling in a form and waiting for a ticket number to land in your inbox while your people sit idle.
Do we have to log a ticket before we can call?
No. Call first. We open the ticket on our side while we are already looking at your problem.
Can our staff call directly, or does it have to go through our office manager?
Whichever you prefer. Most businesses let staff call us directly, because routing every problem through one person adds a delay and a game of telephone. If you would rather have a single point of contact, we will work that way instead and it works perfectly well.
What if the problem is with software you did not install?
We still take the call. If it turns out to be the vendor's issue, we deal with the vendor rather than handing you their support number and wishing you luck. Being passed between two companies is not a service.
Is the help desk in El Paso?
Yes. You are talking to people who work here, from four staffed offices across the city, and who can be standing in your office the same day if the problem needs hands on it.
Can we get help in Spanish?
Yes. TechBit Solutions delivers support in Spanish directly, not through a translation service. In this city that should be the baseline rather than a feature.