IT support for El Paso manufacturers
TechBit Solutions supports El Paso manufacturers and industrial operations, connecting the plant floor and the office without turning one into a way into the other.
What manufacturers call us about
Wireless that fails in half the warehouse. A control system nobody can update because the vendor no longer exists. An ERP system that cannot get production numbers. A network that was fine when the plant was half this size. And the question that arrives with a new customer contract: can you prove your systems are secure.
Manufacturing has a cost of downtime that is easy to calculate and hard to argue with, which tends to make these conversations refreshingly direct.
What we support
Plant floor networking
Networks built for distance, dust, interference, and machinery, rather than office networks stretched to reach a warehouse. Includes industrial wireless where forklifts, racking, and metal make ordinary coverage unreliable.
SCADA and industrial control systems
Securing and segmenting the systems that run production, including the older ones that cannot be patched and therefore have to be isolated properly instead.
ERP integration
Getting production data into the systems that plan and cost the work, and keeping that path reliable once it exists.
Industrial IoT
Connected equipment and sensors on the floor, monitored, and on a network segment where a compromised device cannot reach the office or the controls.
The office side
Everything a plant needs that has nothing to do with production: managed IT for staff computers, email, file storage, and the phone system.
Where OT and IT meet
The hard part of manufacturing IT is not either side on its own, it is the boundary. Production systems need to be reachable enough to be useful and isolated enough to be safe, and most plants we assess have that line in the wrong place, usually because a connection was made once to solve an immediate problem and never revisited.
Segmentation, monitoring, and knowing which systems must never be exposed is the work. Details under cybersecurity and network infrastructure.
Plants in Ciudad Juárez
A large share of manufacturing in this region operates across the border, and the technology questions that come with it are specific: where systems should live, how two sites behave as one business, and how much of the work can be done without a crossing. IT support in Ciudad Juárez covers that in detail.
Working around production
Maintenance windows are yours, not ours. Work that touches production systems is scheduled between shifts or during planned downtime and agreed beforehand. For genuine emergencies, the line at (915) 253-9757 is answered at any hour, because a plant that cannot run is not a next-business-day problem.
Getting started
Call (915) 629-8888 and describe the facility: the size of the floor, what runs production, and where the network is failing. A walk through the building is usually the fastest way to a useful answer.
Questions we get asked
Our production systems are old and the vendor is gone. Can you support them?
Often yes, and this is extremely common on plant floors. Equipment with a twenty-year service life outlives the software that controls it. The approach is usually to isolate those systems on the network so they can keep running without being the way an attacker gets in, rather than pretending they can be patched.
Should our production network and office network be connected?
They need to exchange some information and they should not be the same network. Getting that boundary right is most of the security work in a plant. Fully separate is impractical because ERP needs production data; fully merged means an infected office laptop can reach a control system.
WiFi keeps dropping in the warehouse. Why?
Usually because the coverage was designed for an office and installed in a building made of steel, concrete, and moving metal. Racking changes as inventory changes, and forklifts do not care where the access points are. Site surveys and heat mapping exist for exactly this, and re-surveying after a layout change is normal rather than a sign something was done wrong.
Can you work around our production schedule?
Yes, and it is the only way this works. Maintenance goes between shifts or during planned downtime. Anything that touches systems controlling production gets scheduled and agreed rather than applied during a run. We are in El Paso, so our engineers can be on your floor at the change of shift rather than waiting on a flight or a time zone.
What is the actual risk to a plant from a cyber attack?
Stopped production, which is a different scale of loss from stolen data. Most incidents that halt manufacturing do not target the control systems directly; they hit the office side and spread, or they encrypt the systems that tell the floor what to build.