Microsoft 365 support and migration in El Paso

TechBit Solutions migrates El Paso businesses onto Microsoft 365, secures the tenants they already have, and supports the people using it every day, in English or Spanish.

Call (915) 629-8888

What this covers

TechBit Solutions sets up, secures, migrates and supports Microsoft 365 for businesses in and around El Paso. That covers Exchange Online email, Teams, SharePoint and OneDrive file storage, and the Entra identity accounts underneath all of it.

Most businesses already have Microsoft 365 in some form. The work is usually less about buying it and more about making it secure, tidy and understood.

Who it is for

• A business still running email on an old server that needs to move
• A company on Microsoft 365 that has never had the security settings reviewed
• An office paying for more licenses than it has people
• A business where files live in three places and nobody is sure which copy is current
• Anyone who has been told to switch on multi-factor authentication and does not know where to start

What is included

• Tenant setup, or a review of the tenant you already have
• Email migration from on-premises Exchange, from another provider, or from a hosted mailbox
• SharePoint and OneDrive structure, so files have one obvious home
• Teams configuration, including who can create what
• Multi-factor authentication rolled out to every account, with the staff communication that makes it stick
• Conditional access and sign-in policies appropriate to your size
• License review, so you stop paying for accounts belonging to people who left
• Third-party backup of Microsoft 365 data, which Microsoft does not provide in the way most people assume
• Day-to-day support for the people using it

Migrating to Microsoft 365

A migration has three phases and we tell you the date of each before we begin.

1. We inventory what you have: mailbox sizes, shared mailboxes, distribution lists, public folders, file shares and anything hard-coded to point at the old server.
2. We build the new environment and copy the data across in the background while everyone keeps working.
3. We cut over outside working hours and stay available the following morning, which is when the questions actually arrive.

The part most migrations get wrong is the third one. Moving the data is mechanical. Being reachable when forty people all open Outlook at the same time the next morning is the part that matters.

Securing Microsoft 365

Microsoft 365 out of the box is configured to be easy to start using, not to be secure. That is a reasonable default for Microsoft and a poor one for your business.

• Multi-factor authentication on every account, including the ones nobody logs into
• Sign-in rules that block the sign-in attempts that should never succeed
• Mail rules that catch the forwarding rule an attacker quietly adds to a compromised mailbox
• Sharing settings, so a file shared with one supplier is not readable by the whole internet
• Admin accounts separated from the day-to-day accounts of the people who hold them
• Alerting, so somebody finds out about a suspicious sign-in without waiting for a customer to mention it

The problem it solves

Email is where most attacks on small businesses start, and Microsoft 365 is where most small business email lives. An unsecured tenant is the single easiest way into a company.

The everyday problem is smaller and more constant: nobody owns it. Licenses drift, sharing links pile up, former employees keep access, and files scatter across OneDrive, SharePoint and somebody's desktop. None of that causes an emergency until it does.

Getting started

We can look at an existing tenant and tell you what is wrong with it in about a week. If you are thinking about Microsoft 365 Copilot, the readiness review is the step before buying licenses. If you are moving from something older, see cloud services for the wider picture, or cybersecurity for how this fits with everything else.

Call TechBit Solutions at (915) 629-8888.

Questions we get asked

Is Microsoft 365 the same as Office?

Office is the applications: Word, Excel, Outlook. Microsoft 365 is the subscription that includes those plus the email, file storage, meetings and identity services sitting behind them. Most businesses buy Microsoft 365 and carry on calling it Office, which is harmless right up until somebody needs to know what they are actually paying for.

We already have Microsoft 365. What would you actually do?

Two things, usually. First, secure it properly, because the default settings are not a security configuration and were never meant to be. Second, stop you paying for licenses nobody is using, which is extremely common and very easy to miss. Nearly every El Paso tenant we audit is paying for at least a few. That second one has paid for our involvement more than once.

How long does a migration take?

It depends how much mail and how many files you are moving, and where they are moving from. You get a schedule before we start, and we do the cutover outside working hours so your team arrives to a mailbox that simply works.

Will we lose email during the move?

No. Mail keeps flowing throughout the migration. The cutover is the last step and it is measured in minutes, not days.

Do you handle the licenses?

Ask us. Licensing arrangements vary and we would much rather give you an accurate answer on the phone than a vague one on a web page that turns out not to apply to you.

What is multi-factor authentication and do we have to have it?

It is the second check after your password, usually a prompt on your phone. Yes, you should have it on every account, and this is one we will push you on. A stolen password is worth almost nothing to an attacker when multi-factor is switched on, and a great deal when it is not.